Returns
Returns are accepted within the period provided by the laws of Ukraine.
The customer is responsible for return shipping costs.
Returned items must retain their original condition and appearance. Products that show signs of use, damage, or modification may not be eligible for return.
Compatibility
If a customer makes a compatibility mistake, the situation can usually be discussed individually.
Depending on the condition of the item and the circumstances, a return or exchange may still be possible.
Inspection Before Shipping
Every product is personally inspected before shipment to ensure proper condition and completeness.
Damaged Shipments
If a product arrives damaged, it is necessary to determine where the damage occurred and who is responsible for it.
Each situation is reviewed individually in order to reach a fair solution.
Dispute Resolution
Customer trust, reputation, and long-term relationships are valued above short-term profit.
In disputed situations, every effort will be made to resolve the issue fairly and respectfully.